Description
Position: Quality Assistant
Position reports to: Quality Manager
Position Summary:
- Lead and manage continuous process improvement projects for the purpose of
optimizing cross-functional and cross-divisional performance using Lean and Six Sigma techniques.
Oversee and develop quality control programs. - The ideal candidate will be familiar with worldwide quality system requirements including GMP’s, ISO
9001, and FSSC/ISO 22000
Quality Essential Duties:
- Oversee a systematic approach to assuring high quality service and product consistency to the customer
base. - Retrieve, document and track quality samples with orders.
- Assist with development, facilitation and maintain necessary procedures, descriptions and related
documentation. - Monitor quality performance, extract and analyze performance data, publish reports reflecting company
performance against goals. - Establish and maintain effective 2-way communication channels with key personnel throughout the
organization. - Recommend process-related design changes and identify opportunities to improve existing procedures,
working instructions and related tools to best meet the requirements of an evolving workflow process
and product market. - Assist with the facilitation of multi-functional teams to identify and focus on core business enhancement
opportunities and customer satisfaction. - Identify, analyze, collaborate and facilitate solutions to business problems and ensure that corrective and
preventative action processes achieve their primary objective of satisfying the customer, reducing cost
and increasing efficiency. - The Coordinator has complete authority to request corrective action from all employees interfacing
within the Quality Management System.
Education and/or Experience:
- High School Diploma or GED required
- Computer literate, must be highly skilled in Microsoft Excel, Microsoft Word, and Microsoft Power
Point - Candidates are PREFERRED who offer the following:
- Post high school education and/or related quality control experience
- Prior experience in the corrugated box industry
Interactions with Customers and Contacts:
- The Coordinator shall conduct him/herself in a professional
manner at all times. The Coordinator must be creative in his/her thinking to come up with better ways
to service the customer. He/she must treat both internal and external customers with respect while
remembering that their sole purpose is to safely provide the customer with quality products, services
and experiences.
Communication skills:
- Must be able to read, interpret and analyze general business documents such as
technical procedures, government regulations, safety rules and maintenance instructions. Must be able
to write reports, procedure manuals and general correspondence. Must be able to effectively present
information and respond to questions from groups of managers, clients, customers and employees.
Mathematical skills:
- Must be able to read a tape measure with speed and accuracy. Must be able to
calculate figures and amounts such as percentages, measurement, volume and rate. Ability to determine
data needs, then collect, assess, and convert data into useful statistical information using statistical
summaries, regression analysis, pareto diagrams, or other statistical tools.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
- May be required to maintain a current Lift Truck Operator License.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to
successfully perform the functions of this job. - While performing the duties of this job, the employee is regularly required to stand, walk, and talk or
hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and
arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee
encounters while performing the functions of this job. - While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.
The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally
exposed to high, precarious places; fumes or airborne particles; and vibration. The noise level in the
work environment is usually loud.
LEADERSHIP ATTRIBUTES
- The individual must possess the following:
- Superior time management skills including the ability to manage multiple issues concurrently and the
ability to lead an effective and efficient meeting - Teaching skills in order to function effectively as a teacher for personnel
- Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse
conditions and can lead his/her personnel to a successful resolution - Excellent employee relations skills including being an active listener, understanding how to appraise
personnel, applying both positive and corrective feedback, being able to resolve conflicts either involving
the supervisor directly or as a third party, understands and demonstrates positive motivational skills
including coaching and delegation techniques - Demonstrated confidence including providing a consistent leadership style with an acceptable level of
professional assertiveness
