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Customer Service Representative (Corrugator)

Description

Perks of Pratt?

Eligible for insurance benefits within ONE Month of hire.

1 Month: Eligible for a Gainsharing bonus after one full month of employment

3 Months: 401k with partial match

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Benefits:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance
Rate of Pay: $23.00 - $33.00 (depending on experience) SUMMARY

Take and process customer orders and address all customer inquiries and complaints.

DUTIES AND RESPONSIBILITIES

Take customer orders either directly from customers or sales representatives.

Place orders on a timely basis for purchases of materials and supplies to be used in production.

Process billing.

Handle customer complaints and questions and follow up with appropriate internal personnel as required.

Maintain customer files.

Process new items.

Process purchase orders.

Coordinate accounting credits.

Record and distribute customer order changes.

Fax confirmations to customers.

Assist sales personnel as appropriate and assist in generating supplemental sales.

Track warehouse items to insure availability and that agreed-upon minimum/maximum levels are followed. Analyze monthly usage and re-stocking per customer

Complies with company policies and procedures.

Additional duties as assigned by management.

EDUCATION and/or EXPERIENCE

High school diploma or GED

Candidates are PREFERRED who offer the following:

Customer Service experience in a Corrugating manufacturing environment

Computer data-entry experience

Experience in the corrugated box industry

LANGUAGE SKILLS

Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS

Application knowledge and skills for computer data entry

Application knowledge of products and production processes

Quality standards – both ISO and QS

PHYSICAL DEMANDS

The employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The position is in an office environment however may require visits to the production floor.

PERFORMANCE MEASUREMENTS

The performance of the Customer Service Representative will be measured as follows:

Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of sales and customer service. Such standards will be set annually and communicated to the representative.

Personal growth - Each year there will be professional goals developed and agreed to by the representative and supervisor.

Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect, and communication.

Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

Pratt Industries provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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