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Process Improvement Manager


POSITION TITLE: Process Improvement Manager

REPORTS TO: General Manager


  • Lead and manage continual process improvement projects for the purpose of optimizing cross-functional and cross-divisional performance using Lean and Six Sigma techniques.
  • Maintain programs which document fundamental work processes and methods. Oversee a systematic approach to assuring high quality service and product consistency to the customer base. Develop and maintain necessary procedures, descriptions and related documentation.
  • Monitor quality performance, extract and analyze performance data, publish reports reflecting company performance against goals. Establish and maintain effective 2-way communication channels with key personnel throughout the organization.
  • Recommend process-related design changes and identify opportunities to improve existing procedures, working instructions and related tools to best meet the requirements of an evolving workflow process and product market.
  • Lead multi-functional teams to identify and focus on core business enhancement opportunities and customer satisfaction. Identify, analyze, and implement solutions to business problems and ensure that corrective & preventive action processes achieve their primary objective of satisfying the customer, reducing cost and increasing efficiency.
  • Positively influence all levels of management to ensure that personnel training needs are effectively identified. Ensure personnel are receiving the necessary training required to develop and demonstrate functional competencies.

Principal Accountabilities

  • Support a safe work environment for the employees.
  • Monitor, analyze and act upon negative trends in Customer and/or Supplier Complaints
  • Effectively manage the Corrective & Preventive Action process.
  • Monitor, analyze and maintain Inspection & Test techniques to assure continuity of specified product characteristics.
  • Assist with implementation and monitoring of 5s and Housekeeping programs.
  • Assist with implementation and monitoring the Waste program.
  • Study manufacturing processes to optimize production efficiencies.
  • Monitor training needs for all functional areas and monitor records of training accomplished.
  • Other duties as assigned.

Decision Making

  • The Process Improvement Manager is a collaborator and team builder that acts in unison with his/her management team.
  • This manager has complete authority to request corrective action from all employees interfacing within the Quality Management System.
  • This position also carries the authority to interview and audit all functions of the organization and its historical KPI’s in effort to confirm compliance to established procedures and investigate opportunities for improvement.
  • This manager has authority to stop manufacturing if non-conforming product is being produced and also carries disciplinary action authority.
  • Interactions with Customers and Contacts:
  • The Process Improvement Manager shall conduct himself/herself in a professional manner at all times. The Process Improvement Manager must be creative in his/her thinking to come up with better ways to service the customer. He/she must treat both internal and external customers with respect while remembering that their sole purpose is to safely provide the customer with quality products, services, and experiences.

Job Requirements:

Computer literate: Pratt Quality Software

  • Excellent skills & self-development abilities in Microsoft Outlook, Excel, Office, PowerPoint, Access
  • Communication Skills: -Verbal Presentation Skills (small meetings to plant meetings)
  • Verbal & written Customer Interaction
  • Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
  • Ability to determine data needs, then collect, assess and convert data into useful statistical information using statistical summaries, regression analyses, Pareto diagrams, or more advanced statistical tools.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud.

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