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Customer Service Manager


Pratt Industries is looking for a passionate customer service professional to lead the Customer Service department of Pratt Industries - Houston!

Why Choose Us?

At Pratt Industries, we care about our employees by providing secure jobs, a safe work environment, and many supportive benefits. By investing in employees, we are able to offer growth opportunities to build a thriving, lifelong career.

Perks of Pratt

  • Plentiful opportunities for growth and learning
  • Stable employment in a thriving industry
  • Hands-on Management
  • Becoming a member of the Pratt family - a company that truly cares

The Customer Service Manager is responsible for leading the Customer Service Department in all of its duties, including but not limited to customer communication, order entry, order processing, and order shipping.

Duties and Responsibilities
  • Supervise sales service and work closely with the Design Department & Production Team.
  • Recruit, mentor and develop customer service representatives in an environment where they can excel.
  • Attend scheduling meetings
  • Monitor inventory and warehouse items. Provide input to management as to availability of stock, slow moving, and fast moving items.
  • Keep Sales Manager informed of problems and situations that may affect the performance of sales service, scheduling, and shipping.
  • Review and revise service related procedures and train personnel to ensure quality service and output.
  • Complies with company policies and procedures.
  • Additional duties as assigned by management. (i.e. Month End Closings, visit Customers/Prospects w/SR’s.)
Education and/or Experience
  • High school diploma or GED
  • Five years experience in a manufacturing environment
  • Three years supervisory experience overseeing three or more people
  • Computer literacy (MS Excel and MS Word)
  • Candidates are PREFERRED who offer the following:
    • Experience in the corrugated container industry
    • Two years of HRMS/Amtech experience
Physical Demands

Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job in the plant, the employee is exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the plant work environment is usually loud.

Leadership Attributes

  • Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
  • Superior communication (in-person, through video conference, by phone, and through email) and teaching skills in order to function effectively as a teacher for his/her personnel.
  • Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
  • Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts either involving the supervisor directly or as a third party, understands and demonstrates positive motivational skills including coaching and delegation techniques.
  • Demonstrated confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
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